Nova Scotia Power shareholders could be on the hook if the utility fails to meet certain standards.
The Utility and Review Board announced today that the government proclaimed a final section of the Electricity
Plan Implementation Act.
The board has the authority to impose penalties.
In a news release, the URB says the board will set performance standards for service reliability and storm response,
and overall customer service.
Nova Scotia Power could face penalties of up to $1 million annually.
Minister of Energy Michel Samson said “Nova Scotians told us they want Nova Scotia Power to be held more accountable and that they want the electricity system to work better for them.” .